See HP customer service nightmare comments here, here, and here. So if you’re having crappy service, call (877) 917-4380 ext. 79 to speak to an English-speaking case manager. Not that it’ll help matters much, but hopefully you won’t be restricted from accessing your personal e-mail on a daily basis.
And I don’t mean to be racist, but I really CANNOT speak to (East) Indians about technical issues. I have enough trouble trying to get Americans to understand me.
I have comments on Furious Seasons’ post here, but maybe once I can get my life back, I can throw my thoughts out. Eventually.